Terms and Conditions
1. Introduction
Welcome to Health At Your Home a healthcare service platform that provides medical and wellness services at your home, including doctor consultations, nursing care, physiotherapy, diagnostics, pharmacy delivery, and equipment rental.
By accessing or using our website or services, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.
2. Nature of Services
- All services provided through Health At Your Home are for home-based medical assistance and non-emergency healthcare.
- In case of a serious or life-threatening emergency, please contact your nearest hospital or emergency helpline – 108 immediately.
- Services may include visits from licensed medical professionals or verified partners such as diagnostic centres or pharmacies.
3. User Responsibilities
- You must provide accurate and complete personal, medical, and contact information when booking a service.
- You agree to use our services only for lawful purposes and in compliance with all applicable medical and data protection laws.
- You are responsible for ensuring that someone is present at your home during scheduled service visits.
4. Payments and Refunds
- Service charges must be paid as per the rates confirmed during booking.
- Prices and services may vary depending on location, duration, and medical requirements.
- Non-Refundable Fees and Services.
The following payments and charges are non-refundable under all circumstances:
- Services Already Rendered: Fees for any nurse visits, therapy sessions, or doctor consultations that have been completed.
- Used Care Plan Portions: The pro-rated cost for the portion of a long-term care or subscription package that has already been utilized.
- Mobilization Charges: Any non-refundable travel or mobilization fees incurred by the health professional after dispatch to the patient’s home.
- Consumables: The cost of disposable medical supplies, personal protective equipment (PPE), or one-time use test kits that have been delivered or opened.
5. Medical Disclaimer
- The information provided on our website is for general informational purposes only and should not replace professional medical advice, diagnosis, or treatment.
- Our medical professionals and partners strive to ensure high-quality care, but Health At Your Home shall not be liable for outcomes beyond reasonable medical practice standards.
- At Health At Your Home we operate in strict adherence to Indian medico-legal standards and healthcare regulations. Our services comply with the National Medical Commission (NMC) Act, Clinical Establishments Act, Telemedicine Guidelines, Drugs and Cosmetics Act, and the Digital Personal Data Protection (DPDP) Act, 2023 ensuring ethical, safe, and legally compliant medical care at your home.
6. Third-Party Service
Some services (such as diagnostics or pharmacy deliveries) may be fulfilled by verified third-party partners. Health At Your Home is not responsible for any errors, delays, or issues arising from third-party operations.
7. Privacy and Data Protection
We value your privacy. All personal and medical information shared with us is kept confidential and used only for service delivery and legal compliance, as outlined in our Privacy Policy.
8. Service Limitations
- Availability of doctors, nurses, or medical equipment may vary based on location and scheduling.
- We reserve the right to cancel or reschedule appointments due to unforeseen circumstances.
- Our services are not a substitute for hospital-based emergency care.
9. Liability
Health At Your Home, its employees, or partners shall not be held liable for any direct, indirect, or consequential damages resulting from the use of our services or website, except as required by law.
10. Updates to Terms
We may update or modify these Terms and Conditions from time to time. The latest version will always be available on our website. Continued use of our services implies acceptance of the updated terms.
11. Contact Us
For questions, concerns, or feedback regarding these Terms and Conditions, please contact us:
Email: healthatyourhome25@gmail.com
Phone: +91 9063630503
Address: 3rd floor, 29-75/6E, Sriya Multi-speciality Hospital, Rd Number 3, near Old Police Station, West Kakatiya Nagar, Sainik Viahar, Neredmet, Secunderabad, Telangana 500056
