Privacy Policy (Compliant with the DPDP Act, 2023)
1. Introduction
Welcome to Health At Your Home a healthcare service provider offering medical and wellness services at home. We respect your right to privacy and are committed to protecting your personal and medical information in accordance with India’s Digital Personal Data Protection Act (DPDP Act), 2023 and other applicable healthcare regulations.
By accessing our website or using our services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Data We Collect
We collect only the information necessary to provide safe, effective, and personalized healthcare services.
a. Personal Information
- Name, contact number, email address, residential address
- Age, gender, and identification details (if required for verification or prescriptions)
b. Medical Information
- Medical history, diagnosis, prescriptions, reports, and test results
- Notes or assessments from doctors, nurses, or physiotherapists
c. Payment Information
- Payment and billing details (processed through secure third-party gateways)
d. Technical Information
- Device details, browser type, and IP address (for analytics and security purposes)
3. Purpose of Data Collection
We use your data only for lawful healthcare and operational purposes, including:
- Delivering home-based medical services (consultations, diagnostics, nursing, etc.)
- Coordinating with licensed professionals and verified partners
- Processing payments and invoices
- Providing customer support and appointment updates
- Complying with medical and legal obligations
We will not process or share your data for any purpose beyond these without your explicit consent.
4. Lawful Basis and Consent
Under the DPDP Act, your data is processed based on your free, informed, and explicit consent.
By booking a service, submitting forms, or using our website, you agree to allow Health At Your Home to collect and process your information for legitimate healthcare purposes.
You may withdraw your consent at any time by contacting us at healthatyourhome25@gmail.com. Upon withdrawal, we may be unable to continue providing certain services.
5. Data Sharing and Third Parties
Your personal and medical data may be shared only with:
- Licensed doctors, nurses, and allied medical staff
- Diagnostic partners (e.g., Sriya Diagnostics)
- Pharmacies or equipment providers for order fulfillment
- Payment processors and logistics partners (for secure transactions)
All third parties are contractually obligated to maintain strict confidentiality and comply with the DPDP Act and healthcare data protection norms.
6. Data Security Measures
We take robust security measures to protect your personal and health information, including:
- End-to-end encryption of data in storage and transmission
- Secure servers and restricted staff access
- Regular system audits and access controls
While we strive for the highest level of security, no system is entirely immune from risk. In case of a data breach, we will notify affected individuals and authorities as required by law.
7. Data Retention and Deletion
Your information will be retained only for as long as necessary to:
- Provide requested healthcare services
- Comply with legal and regulatory requirements
- Maintain necessary medical records
Once no longer needed, your data will be securely deleted or anonymized in accordance with the DPDP Act.
8. Your Rights Under the DPDP Act
You have the following rights regarding your personal data:
- Right to Access – Request copies of your personal data.
- Right to Correction – Correct inaccuracies or incomplete information.
- Right to Erasure – Request deletion of your data, subject to medical and legal limits.
- Right to Consent Withdrawal – Withdraw consent for data processing.
- Right to Grievance Redressal – Contact us if you believe your data has been misused or mishandled.
To exercise these rights, email us at Health At Your Home. We will respond within the timelines prescribed under the DPDP Act.
9. Cookies and Analytics
We may use cookies or analytics tools to improve user experience, security, and website performance. You may disable cookies through your browser settings, but this may affect certain site features.
10. Children’s Data
We do not knowingly collect or process data from individuals under 18 years of age without the consent of a parent or legal guardian.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website, and continued use of our services will signify your acceptance of the updated policy.
12. Contact Us
For questions, data access requests, or complaints, please contact:
Email: healthatyourhome25@gmail.com
Phone: +91 9063630503
Address: 3rd floor, 29-75/6E, Sriya Multi-speciality Hospital, Rd Number 3, near Old Police Station, West Kakatiya Nagar, Sainik Viahar, Neredmet, Secunderabad, Telangana 500056
